SHIPPING AND DELIVERY POLICY
Last Updated: 11 October 2026
At TechPlace, we aim to deliver your electronics and technology products safely and reliably. This Shipping and Delivery Policy explains how orders placed through https://techplace.co.ke/ are processed, dispatched and delivered to customers in Kenya.
By placing an order with TechPlace, you agree to the terms outlined in this policy.
1. Delivery Coverage
TechPlace serves customers in Kenya. Delivery availability depends on the customer’s location, the product ordered and the delivery arrangements available for the order.
Customers should provide their complete delivery address, including the town, estate, building name, street or other relevant directions where applicable.
If delivery to a particular location is unavailable, we will communicate this to the customer and discuss any reasonable alternatives before proceeding.
2. Order Processing
Orders are processed within 1-3 days after the relevant order details have been received and payment has been confirmed where payment is required in advance.
Processing times may vary depending on product availability, payment verification, supplier arrangements, public holidays and other operational circumstances.
An order confirmation does not necessarily mean that the product has already been dispatched.
If an order is delayed or a product becomes unavailable after an order has been placed, we will make reasonable efforts to inform the customer and explain the available options.
3. Delivery Timelines
We strive to deliver within 3 days of order placement. Estimated delivery times may vary depending on the customer’s location, product availability, courier arrangements and the time an order is placed.
Where an estimated delivery timeframe is provided on the product page, during checkout or through direct communication, that estimate will guide the expected delivery period.
Delivery estimates are not guaranteed unless we expressly confirm a guaranteed delivery arrangement.
Delays may occur due to circumstances such as:
- Courier or transport disruptions.
- Adverse weather conditions.
- Public holidays or peak shopping periods.
- Incomplete or incorrect delivery details.
- Customer unavailability at the delivery address.
- Other circumstances beyond our reasonable control.
If a significant delay occurs, customers may contact us for an update.
4. Shipping and Delivery Charges
Free shipping applies for orders above ksh 250,000 and flat rate of ksh 200 for orders below ksh 250,000.
Delivery charges depend on the delivery destination, the delivery method and the circumstances of the order.
Any applicable delivery fee will be communicated to the customer before the order is completed or payment is made.
Where a delivery charge applies, it will be included in the order total or otherwise clearly communicated before the customer commits to the purchase.
TechPlace will not knowingly impose undisclosed delivery charges after an order has been confirmed.
If additional delivery arrangements become necessary, we will explain any applicable additional charges and obtain the customer’s agreement before proceeding.
5. Dispatch and Order Updates
Once an order is ready for dispatch, TechPlace may provide an update through the contact details supplied by the customer.
Where tracking information is available, it may be shared with the customer to help them follow the shipment.
Customers should ensure that their telephone number and email address are correct so that delivery updates and other important communications can reach them.
If you have not received an expected order update, please contact us using the details provided at the end of this policy.
6. Delivery Address and Customer Availability
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please ensure that the recipient or another authorized person is available to receive the package at the agreed delivery location.
If a courier or delivery representative cannot complete delivery because the recipient is unavailable, the address is incorrect or the delivery location cannot be accessed, another delivery attempt or collection arrangement may be required.
Any additional charge arising from a failed delivery will be communicated to the customer before it is imposed.
If the customer needs to change the delivery address after placing an order, they should contact TechPlace as soon as possible. We will make reasonable efforts to accommodate the request, subject to the order’s dispatch status and any applicable delivery restrictions or costs.
7. Receiving Your Electronics Order
Customers should inspect the external packaging upon delivery where reasonably possible.
If a package appears visibly damaged, opened or tampered with, customers should document the condition with photographs where practical and notify TechPlace promptly.
After receiving an order, customers should check that the products and accessories supplied correspond to the order confirmation and product description.
If an item is missing, incorrect or appears to have been damaged during delivery, contact us as soon as possible with your order number and a description of the issue. Photographs may help us assess the matter.
Reporting an issue promptly helps us investigate and arrange an appropriate resolution. It does not remove any rights or remedies available to customers under applicable Kenyan law.
8. Lost, Delayed or Missing Deliveries
If your order has not arrived within the communicated estimated delivery period, please contact TechPlace so that we can investigate.
Depending on the delivery arrangement, we may contact the courier or other delivery service to establish the shipment status.
If an order is confirmed lost or cannot be delivered, we will communicate the available resolution, which may include redelivery, replacement where available or a refund, as appropriate to the circumstances and applicable law.
Customers should not assume that an order has been cancelled merely because it is delayed. Please contact us for assistance before making arrangements that may affect the original delivery.
9. Incorrect or Damaged Products
If you receive an item that differs materially from the product ordered, is damaged on arrival or is otherwise affected by a delivery-related issue, please contact us promptly.
To help us investigate, provide:
- Your order number or proof of purchase.
- The name or description of the affected product.
- A clear explanation of the issue.
- Photographs or other supporting information where relevant.
We will review the information and advise you on the appropriate next steps under our Refund and Returns Policy and applicable consumer protection law.
Customers should retain the product, packaging and supplied accessories while the issue is being assessed, where reasonably possible.
10. Delivery of Electronic and Fragile Products
Electronics may require careful handling during transportation. TechPlace aims to arrange delivery using suitable packaging and delivery methods for the products being supplied.
Customers should follow any handling or safety instructions provided with their products.
If a product arrives damaged, customers should avoid using it where doing so could create a safety risk and should contact TechPlace for guidance.
Nothing in this section limits any rights a customer may have where goods are damaged, defective or not as described.
11. Order Cancellation Before Dispatch
If you wish to cancel an order, please contact TechPlace as soon as possible.
We will make reasonable efforts to process cancellation requests received before dispatch, subject to the status of the order and any applicable legal requirements.
If an order has already been dispatched, cancellation may need to be handled through the applicable return procedure.
Where payment has been received for an order that TechPlace cancels and cannot fulfil, the customer will be informed of the applicable refund arrangements.
For further information, please refer to our Terms and Conditions and Refund and Returns Policy.
12. Customer Support
If you have questions about delivery coverage, shipping charges, order processing, tracking or a delayed shipment, please contact us.
TechPlace
Website: https://techplace.co.ke/
Telephone: 0707654080
Email: sales@techplace.co.ke
Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.
13. Changes to This Policy
TechPlace may update this Shipping and Delivery Policy to reflect changes in our operations, delivery arrangements or legal obligations.
The latest version will be published on this page with the applicable revision date.
Any changes will not remove rights that customers have already acquired or override mandatory protections under applicable law.
Thank you for shopping with TechPlace. We appreciate your business and aim to make your shopping and delivery experience as straightforward as possible.