PRIVACY POLICY

Last Updated: 11 October 2026

1. Introduction

Welcome to TechPlace (https://techplace.co.ke/).

At TechPlace, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, making purchases or contacting our customer support team.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you interact with our website and services.

We handle personal information in accordance with applicable data protection laws in Kenya, including the Data Protection Act, 2019, and its applicable regulations.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is legally required for a particular activity, we will seek that consent as required by law.

2. Information We Collect

Depending on how you use our website, TechPlace may collect the following categories of information.

2.1 Personal and Contact Information

When you place an order, submit an enquiry or contact us, we may collect:

Your name.
Telephone number.
Email address.
Billing address.
Delivery address.
Other contact information you choose to provide.

2.2 Order and Transaction Information

When you purchase electronics or related products from TechPlace, we may collect information such as:

Products purchased and quantities ordered.
Order numbers and order history.
Purchase amounts and applicable delivery charges.
Payment status and transaction references.
Delivery and fulfilment details.
Information about returns, refunds, warranty claims or customer complaints.

Payment information is handled according to the payment method and service provider involved. We do not intend to collect or store confidential payment authentication credentials, such as your payment PIN or password.

2.3 Customer Support Communications

If you contact us by telephone, email or through our website, we may retain the information you provide to respond to your enquiry, investigate a complaint, provide after-sales support or maintain relevant business records.

2.4 Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, depending on our website configuration and the technologies we use.

This may include:

Internet Protocol (IP) address.
Browser type and device information.
Pages visited and interactions with the website.
Date and time of visits.
Referring websites and general website usage information.
Cookie identifiers and similar technical information, where applicable.

3. How We Collect Information

We may collect personal information through:

Information you provide when placing an order.
Checkout and account forms, where available.
Contact forms and customer support communications.
Payment providers and transaction notifications.
Delivery companies and fulfilment partners.
Cookies, website analytics and similar technologies, where configured.
Other lawful sources where necessary for order fulfilment, fraud prevention or compliance with legal obligations.

We aim to collect only information that is reasonably necessary for the relevant purpose.

4. How We Use Your Information

TechPlace may use personal information for the following purposes.

4.1 Processing Orders

We use your information to receive and manage orders, confirm purchases, verify payment status, prepare products for dispatch and maintain transaction records.

4.2 Delivery and Fulfilment

We use relevant contact and address information to arrange delivery, communicate with couriers and delivery partners, provide shipment updates and resolve delivery problems.

4.3 Customer Service

We may use your information to respond to enquiries, assist with product selection, investigate complaints and provide after-sales support.

4.4 Returns, Refunds and Warranties

Where relevant, we use order details and customer communications to assess return requests, process refunds, investigate product defects and facilitate warranty claims.

4.5 Payments and Fraud Prevention

We may process relevant transaction information to confirm payments, investigate suspicious activity, prevent fraud and protect our customers and business.

4.6 Website Improvement

Where appropriate, technical and usage information may be used to maintain website functionality, understand customer interactions, improve navigation and enhance the shopping experience.

4.7 Marketing Communications

Where permitted by applicable law, we may use contact information to send promotional messages, product updates or offers.

You may opt out of marketing communications at any time using the unsubscribe option provided, where available, or by contacting us directly.

Opting out of marketing messages will not prevent us from sending necessary communications about existing orders, transactions, security matters or other service-related issues.

4.8 Legal and Regulatory Obligations

We may process or retain information when necessary to comply with applicable laws, respond to lawful requests, maintain required business records, establish or defend legal claims or protect our rights.

5. Legal Grounds for Processing Personal Information

Where required by applicable law, TechPlace processes personal information on a lawful basis appropriate to the purpose.

These grounds may include:

Contractual necessity: Processing information needed to fulfil an order or provide a requested service.
Legal obligations: Processing necessary to comply with applicable legal or regulatory requirements.
Legitimate interests: Processing reasonably necessary for purposes such as website security, fraud prevention, customer service and business administration, where those interests do not override applicable data protection rights.
Consent: Processing based on your consent where consent is required, including certain marketing or cookie-related activities.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal requirements and the consequences of withdrawing it.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve the shopping experience.

Depending on our website configuration, cookies may be used to:

Remember shopping cart contents or website preferences.
Support checkout and other essential website functions.
Understand website traffic and usage.
Measure the effectiveness of advertising.
Support relevant marketing activities.

Some cookies may be provided by third-party services integrated into our website.

Where required by law, we will seek consent before placing non-essential cookies or using similar technologies for purposes that require consent.

You may be able to manage cookies through your browser settings or any cookie preference tool available on our website. Disabling certain cookies may affect shopping cart functionality, checkout or other website features.

7. Sharing of Personal Information

TechPlace does not sell customers’ personal information as a commercial product.

We may share relevant information with third parties where necessary for the purposes explained in this Privacy Policy.

These parties may include:

7.1 Payment Service Providers

Payment providers may process transaction information to facilitate payments, confirm transactions, prevent fraud and comply with their legal obligations.

7.2 Delivery and Logistics Providers

We may share the recipient’s name, telephone number, delivery address and necessary order details with couriers or delivery partners so they can deliver purchases.

7.3 Website and Technology Service Providers

Our website may rely on hosting providers, website maintenance services, email providers, security tools and other technical service providers that process information on our behalf.

7.4 Analytics and Advertising Providers

If analytics or advertising services are enabled on our website, relevant technical information or online identifiers may be shared with providers to measure website activity, understand advertising performance or support marketing.

Such sharing will be subject to applicable law and any required consent or other lawful basis.

7.5 Professional Advisers and Authorities

We may disclose relevant information to professional advisers, regulators, law enforcement agencies or other authorities where legally required or permitted.

7.6 Business Transfers

If TechPlace undergoes a business restructuring, merger, sale or transfer of assets, relevant information may be transferred where necessary and lawful, subject to appropriate safeguards.

We seek to ensure that third parties receiving personal information handle it appropriately and only for authorized purposes.

8. International Transfers of Personal Information

Some service providers used by our website may store or process information outside Kenya.

Where personal information is transferred outside Kenya, TechPlace will take the steps required by applicable Kenyan data protection law, including any applicable conditions, safeguards or consent requirements.

The protections applicable to a transfer may depend on the destination, the recipient and the nature of the information being transferred.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal obligations.

Retention periods may vary depending on the type of information and the circumstances.

For example:

Order and transaction records may be retained for accounting, tax, legal and business recordkeeping purposes.
Customer support communications may be retained for as long as needed to resolve enquiries and maintain relevant records.
Delivery information may be retained where necessary to manage fulfilment, complaints or disputes.
Marketing information may be retained in accordance with applicable requirements and your communication preferences.
Technical logs may be retained for security, troubleshooting and operational purposes.

When information is no longer required, we will take reasonable steps to delete it, anonymize it or otherwise handle it in accordance with applicable law.

10. Data Security

TechPlace takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

Depending on the systems involved, these measures may include access controls, secure website connections, security updates, restricted access to business records and appropriate safeguards provided by our service providers.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Customers should protect their own devices, email accounts and payment credentials and should not share confidential authentication information with unauthorized persons.

If we become aware of a personal data breach, we will take appropriate steps in accordance with applicable legal requirements.

11. Your Data Protection Rights

Subject to applicable law and any relevant limitations, you may have the right to:

Be informed about the collection and use of your personal information.
Request access to personal information we hold about you.
Request correction of inaccurate, incomplete or misleading information.
Request deletion of personal information where legally applicable.
Object to certain processing activities.
Request restriction of processing in circumstances provided by law.
Withdraw consent where processing is based on consent.
Exercise any applicable rights relating to automated decision-making.
Lodge a complaint with the relevant data protection authority.

Some requests may be subject to legal exceptions. For example, TechPlace may need to retain certain transaction records to comply with legal obligations even where a customer requests deletion.

To exercise your rights, contact us using the details provided in this Privacy Policy. We may need to verify your identity before responding to a request.

12. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect children’s personal information in circumstances where doing so would violate applicable law.

Where information relating to a child is collected, we will handle it in accordance with applicable legal requirements, including any relevant parental or guardian consent requirements.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can assess the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, manufacturer websites, payment services or other external resources.

Those websites operate under their own privacy policies and practices. TechPlace does not control the privacy practices of independent third parties.

Customers should review the applicable privacy information before providing personal information to another website or service.

14. Marketing Preferences

Where we send promotional emails or other marketing communications, you may opt out at any time using the available unsubscribe mechanism or by contacting us.

We will handle marketing preferences in accordance with applicable law.

Please note that opting out of promotional communications does not prevent us from sending essential messages about purchases, delivery, refunds, security or customer support.

15. Changes to This Privacy Policy

TechPlace may update this Privacy Policy to reflect changes in our business operations, website technologies, service providers or legal obligations.

The updated version will be published on this page with a revised date.

We encourage customers to review this page periodically to stay informed about how their personal information is handled.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact us.

TechPlace

Website: https://techplace.co.ke/

Telephone: 0707654080

Email: sales@techplace.co.ke

We will review privacy-related enquiries and respond in accordance with applicable legal requirements.

At TechPlace, we value the trust our customers place in us and are committed to handling personal information responsibly, transparently and in accordance with applicable law.