TERMS AND CONDITIONS

Last Updated: 11 October 2026

Welcome to TechPlace (https://techplace.co.ke/). These Terms and Conditions govern your access to and use of our website, products and services.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with these terms, please discontinue use of our website.

1. About TechPlace

TechPlace is an online electronics retailer serving customers in Kenya. We offer electronic products, technology accessories and related products through our website.

For enquiries, orders and customer support, please contact us using the details below:

Website: https://techplace.co.ke/
Telephone: 0707654080
Email: sales@techplace.co.ke

2. Use of Our Website

By using this website, you agree to:

Provide accurate and complete information when placing an order.
Use the website only for lawful purposes.
Avoid fraudulent purchases, unauthorized payment activities or attempts to interfere with website security.
Respect our intellectual property rights and those of third-party manufacturers and brands.
Ensure that the contact and delivery information you provide is correct and up to date.

We reserve the right to take reasonable action where we identify suspected fraud, abuse, unauthorized activity or a breach of these Terms and Conditions.

3. Products and Product Information

TechPlace makes reasonable efforts to ensure that product descriptions, photographs, specifications, prices and availability information displayed on the website are accurate.

However, some product images may be supplied by manufacturers or distributors and may be illustrative. Minor differences in packaging, presentation or appearance may occur, provided the product supplied is consistent with its material description and specifications.

Customers are encouraged to review the product description, model number, technical specifications, compatibility requirements and included accessories before placing an order.

For electronics and accessories, compatibility may depend on the device model, operating system, connector type, power requirements or other technical specifications. Customers should verify these requirements where applicable.

If you need clarification about a product before purchasing, please contact us at sales@techplace.co.ke or call 0707654080.

4. Product Availability

All products are subject to availability.

We make reasonable efforts to maintain accurate stock information. However, an item may occasionally become unavailable due to stock discrepancies, supplier changes or other circumstances.

If we cannot fulfil a confirmed order, we will contact the customer and explain the available options. Where payment has already been received for an order that cannot be fulfilled, the customer will be informed about the applicable cancellation and refund arrangements.

We will not knowingly advertise products with the intention of misleading customers about their availability.

5. Prices and Taxes

Prices displayed on TechPlace are expressed in Kenyan Shillings (KES), unless otherwise stated.

We make reasonable efforts to ensure that all displayed prices are accurate. Applicable taxes, delivery charges and any other compulsory costs will be disclosed as appropriate before an order is completed.

Delivery charges may vary depending on the destination, delivery method and order circumstances. Any applicable delivery fee will be communicated to the customer before payment or order confirmation.

If a pricing or listing error is identified, we will take reasonable steps to contact affected customers before proceeding with the order. Where an order cannot be fulfilled at the confirmed price, we will explain the available options, including cancellation and any applicable refund.

We will not impose undisclosed charges after a customer has committed to a purchase.

6. Orders and Order Confirmation

Customers may place orders through the purchasing options available on our website.

When placing an order, you must provide accurate contact information, delivery details and any other information required to process the purchase.

An order acknowledgement or automated email may confirm that we have received your order request. This acknowledgement does not necessarily mean that the order has been accepted for fulfilment.

An order will be processed subject to product availability, payment verification where applicable and confirmation of the relevant order details.

If we are unable to fulfil an order, we will contact you to explain the situation and discuss the appropriate next steps.

Customers should contact us promptly if they notice an error in their order details.

7. Payments

Payment must be made using the payment methods presented or confirmed by TechPlace for the relevant order.

Customers are responsible for ensuring that payment information is accurate and that they are authorized to use the selected payment method.

An order may be held while payment is verified. We will not treat an order as paid until the payment has been successfully confirmed.

Customers should retain their payment confirmation and order details for reference.

TechPlace will not request a customer’s payment PIN, password or other confidential authentication credentials through an unsolicited communication.

If you experience a payment issue or believe you have been charged incorrectly, contact us at sales@techplace.co.ke or call 0707654080.

8. Shipping and Delivery

TechPlace arranges delivery according to the delivery options available for the order and destination.

Delivery availability, applicable charges and estimated delivery timelines will be communicated through the website or directly to the customer, as appropriate.

Delivery estimates are provided as guidance and may be affected by circumstances such as courier operations, weather, public holidays, transport disruptions or incorrect delivery information.

Customers are responsible for providing a complete and accurate delivery address and a reachable telephone number.

If a delivery attempt fails because the customer cannot be reached, the address is incorrect or the customer is unavailable, additional arrangements or charges may be necessary. Any applicable additional charge will be communicated before it is imposed.

Please refer to our Shipping and Delivery Policy for further details.

9. Order Cancellation and Changes

If you need to cancel or change an order, contact TechPlace as soon as possible.

We will make reasonable efforts to accommodate requests received before an order has been dispatched. Once an order has been dispatched or delivered, cancellation or return requests will be handled in accordance with our Refund and Returns Policy and applicable law.

If TechPlace cancels an order after receiving payment and cannot fulfil it, the customer will be informed of the applicable refund arrangements.

Nothing in this section removes any cancellation, refund or other rights that a customer may have under applicable Kenyan law.

10. Returns, Exchanges and Refunds

TechPlace handles returns, exchanges and refunds in accordance with its Refund and Returns Policy and applicable consumer protection law in Kenya.

Customers should contact us before sending a product back so that we can explain the return procedure and any applicable requirements.

Depending on the circumstances, we may request the order number, proof of purchase, a description of the issue and photographs or other reasonable evidence where relevant.

For electronics, customers should take reasonable care when handling products and retain the packaging, accessories, manuals and other supplied items where possible.

Any assessment of a reported fault will take account of the nature of the product, the reported problem, the applicable warranty and the customer’s statutory rights.

Our return procedures will not be used to remove rights that cannot lawfully be excluded or restricted.

Please read our separate Refund and Returns Policy for the applicable return conditions and procedures.

11. Product Warranties and After-Sales Support

Some products sold by TechPlace may carry a manufacturer’s warranty or another warranty expressly stated in the product listing or accompanying documentation.

Warranty coverage, duration, exclusions and claim procedures may vary by product and manufacturer. Customers should review the warranty information supplied with the relevant item.

A warranty may cover specified manufacturing defects or failures but may exclude damage caused by misuse, accidents, unauthorized repairs, liquid exposure, electrical surges or other conditions specified in the applicable warranty terms.

Any such exclusions will be subject to applicable law and the actual warranty terms.

Customers experiencing a product issue should contact us for guidance on the appropriate after-sales or warranty procedure.

A manufacturer’s warranty is separate from any consumer rights available under applicable law. Nothing in these Terms and Conditions is intended to unlawfully exclude or limit those rights.

12. Customer Responsibilities for Electronic Products

Customers should use electronic products in accordance with the manufacturer’s instructions, safety requirements and intended purpose.

Where applicable, customers should:

Check product compatibility before use.
Use suitable power supplies, chargers and accessories.
Follow installation, maintenance and safety instructions.
Avoid unauthorized modifications or repairs where these may compromise safety or warranty coverage.
Keep devices and accessories away from conditions that could cause avoidable damage.

These responsibilities do not remove TechPlace’s obligations concerning products that are defective, incorrectly described or otherwise subject to a remedy under applicable law.

13. Intellectual Property

Unless otherwise indicated, the content published on the TechPlace website, including original text, graphics, website design and branding, is owned by or licensed to the relevant rights holder.

Product names, logos, trademarks and manufacturer images may belong to their respective owners and are used for product identification, description or promotional purposes where applicable.

You may not reproduce, distribute, modify or commercially exploit website content without the necessary permission, except where permitted by law.

14. Privacy and Personal Information

TechPlace may collect and process personal information necessary to manage customer enquiries, process orders, arrange delivery, verify payments, provide support and meet applicable legal obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable Kenyan data protection law.

Customers should review our Privacy Policy to understand what information we collect, how we use it, when it may be shared and the rights available to them.

15. Website Availability and Security

We aim to keep our website accessible and functioning properly. However, we do not guarantee uninterrupted access or that the website will always be free from technical errors.

Maintenance, system failures, internet disruptions and other circumstances may temporarily affect availability.

Customers must not attempt to gain unauthorized access to our systems, interfere with website operations or introduce malicious software.

We will take reasonable steps to maintain the security and functionality of our website.

16. Limitation of Liability

To the extent permitted by applicable law, TechPlace will not be responsible for losses arising solely from circumstances beyond its reasonable control, including certain third-party service disruptions or events that could not reasonably have been prevented.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable statutory consumer rights and remedies.

Where liability may lawfully be limited, any limitation will apply only to the extent permitted by the relevant law and the circumstances of the claim.

17. Changes to These Terms

TechPlace may update these Terms and Conditions from time to time to reflect changes in our products, services, business operations or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes will not remove rights that have already accrued to customers or override mandatory legal protections.

Customers should review this page periodically for updates.

18. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Kenya.

If a customer has a complaint or dispute, we encourage them to contact TechPlace first so that we can attempt to resolve the matter fairly and promptly.

Where a dispute cannot be resolved directly, either party may pursue the remedies or procedures available under applicable Kenyan law.

Nothing in this section prevents a customer from exercising a statutory right to seek assistance from a relevant consumer protection authority or competent court.

19. Contact Us

For questions about these Terms and Conditions, orders, payments, products or customer support, please contact us:

TechPlace

Website: https://techplace.co.ke/

Telephone: 0707654080

Email: sales@techplace.co.ke

We welcome customer enquiries and will make reasonable efforts to assist with issues relating to our products and services.

By using TechPlace.co.ke or placing an order through our website, you acknowledge that you have had the opportunity to read these Terms and Conditions, subject to your rights under applicable law.