REFUND AND RETURNS POLICY

Last Updated: 11 October 2026

At TechPlace, we want our customers to shop with confidence. This Refund and Returns Policy explains the conditions and procedures for requesting a return, exchange or refund for products purchased through https://techplace.co.ke/.

This policy applies to electronics, computer equipment, mobile accessories and other products sold through our website, subject to the product description, any applicable warranty and the rights available to customers under Kenyan law.

1. Contact Us Before Returning a Product

Customers should contact TechPlace before sending a product back so that we can review the issue and provide return instructions.

Please provide the following information when submitting a return request:

• Your name and contact details.
• Your order number or proof of purchase.
• The name and model of the product.
• The reason for the return.
• Photographs or other supporting information, where relevant.

You can contact us using the details below:

Telephone: 0707654080

Email: sales@techplace.co.ke

We will review your request and explain the appropriate next steps.

2. Eligible Reasons for Returns

A return, exchange or other remedy may be considered in circumstances including the following.

2.1 Defective or Faulty Products

If an electronic product develops a fault or is found to be defective, contact TechPlace with a description of the problem.

We may ask for additional information or arrange an assessment to establish the nature of the fault and the appropriate resolution.

Depending on the circumstances, the product, any applicable warranty and the law, an appropriate remedy may include repair, replacement, exchange or refund.

Nothing in this policy limits any mandatory consumer rights relating to defective goods.

2.2 Incorrect Products Delivered

If you receive a product that differs from the item you ordered, please notify us as soon as reasonably possible.

We will review the order details and work with you to resolve the issue. Depending on the circumstances, this may involve collecting the incorrect item and arranging delivery of the correct product or providing another appropriate remedy.

2.3 Products Damaged During Delivery

If a product arrives visibly damaged, please contact TechPlace promptly.

Where possible, retain the original packaging and take photographs of the damaged product and packaging to help us assess the issue.

Avoid using a damaged electronic product if doing so could create a safety risk.

We will investigate the matter and communicate the available resolution in accordance with applicable law.

2.4 Products That Do Not Match Their Description

If a product materially differs from its description, advertised specifications or confirmed order details, please contact us with the relevant information.

We will assess the discrepancy and determine the appropriate resolution in accordance with our obligations and applicable consumer protection law.

3. Change-of-Mind Returns

If you change your mind after purchasing a product, contact TechPlace to ask whether a return can be accepted.

Change-of-mind returns may depend on the product type, its condition, whether it has been used or activated, the packaging and accessories supplied, and any applicable legal rights.

Electronics may contain serial-numbered components, software, activation systems or other features that affect their resale condition. For this reason, customers should take care when opening or using a product before deciding to keep it.

Where a change-of-mind return is accepted, we will explain any applicable conditions, return delivery arrangements and charges before the return proceeds.

This section does not remove any cancellation, rejection, refund or other rights available under applicable Kenyan law.

4. Return Conditions for Electronics

Where appropriate to the product and the reason for the return, customers should return the item with:

• The original product and its supplied accessories.
• Original packaging, where reasonably available.
• Manuals, cables, chargers and other included components.
• Proof of purchase or the order reference.
• Any warranty documentation supplied with the item.
• Return within 7 days of receiving your product
• There will be no restocking fee if the issue arises from our end

Products should be handled with reasonable care while a return request is being considered.

For electronics, relevant assessment factors may include physical damage, missing components, signs of liquid exposure, unauthorized modifications, activation status and the nature of the reported fault.

These factors will be considered in context and subject to applicable law. They will not automatically remove statutory rights where a product is defective, incorrectly described or otherwise eligible for a legal remedy.

5. Products That May Require Special Assessment

Some products may require additional checks before a return or refund can be processed.

Examples include:

• Computers, laptops and tablets.
• Mobile phones and smart devices.
• Storage devices and computer components.
• Software or digitally activated products.
• Products supplied with serial numbers or activation codes.
• Items sold as bundles with multiple accessories.

Where relevant, we may need to verify the product’s identity, inspect the reported fault, check included components or follow a manufacturer’s warranty assessment procedure.

Any product-specific return restriction must be communicated clearly and applied consistently with applicable law.

6. Products Reported as Faulty

If you believe a product is faulty, contact us with a description of the problem and your proof of purchase.

Depending on the product and the issue reported, TechPlace may:

1. Review the information you provide.
2. Request photographs, videos or other reasonable evidence.
3. Arrange an inspection or diagnostic assessment where appropriate.
4. Explain the applicable warranty or consumer remedy.
5. Communicate the next steps for repair, replacement, exchange or refund, as appropriate.

Customers should not attempt repairs that could compromise safety or affect a manufacturer’s warranty before receiving appropriate guidance.

A fault assessment will take account of the available evidence and the applicable legal and warranty requirements.

7. Return Shipping and Collection (7 Days)

Return shipping arrangements depend on the reason for the return and the circumstances of the order.

For products that are confirmed to have been supplied incorrectly, damaged during delivery or affected by a fault for which TechPlace is responsible, we will communicate an appropriate return or collection arrangement consistent with applicable law.

For change-of-mind returns that TechPlace agrees to accept, the customer may be responsible for return delivery costs where this is lawful and has been clearly communicated.

Customers should not dispatch products to an unconfirmed address. Please contact us first to obtain the appropriate return instructions.

Any applicable collection or return delivery charges will be explained before the arrangement is finalized.

8. Refund Policy

Where a refund is approved, the amount and method of the refund will depend on the circumstances of the transaction, the payment method and applicable law.

A refund may be appropriate where, for example:

• TechPlace cannot fulfil a paid order.
• A return or cancellation qualifies for a refund.
• A defective, damaged or incorrectly supplied product qualifies for a refund.
• Another circumstance gives the customer a right to a refund under applicable law.

Where appropriate, refunds will be processed within 7 days using the original payment method or another mutually agreed and lawful method.

If a payment provider is involved, the time taken for the funds to appear in the customer’s account may depend partly on that provider.

We will communicate the refund arrangement to the customer once the request has been assessed and approved.

9. Refund Processing (7 Days)

After a return or refund request has been reviewed, TechPlace will inform the customer whether the request has been approved and explain the next steps.

Where a product must be returned or inspected before a refund can be determined, we will communicate the relevant procedure.

Once a refund is approved, we will take the required steps to process it within the applicable legal timeframe or the timeframe communicated to the customer, where appropriate.

Customers should retain their order confirmation and payment reference until the matter has been resolved.

If a refund appears to be delayed, please contact us with the relevant order details so that we can investigate.

10. Exchanges and Replacements

Where a customer receives an incorrect or eligible faulty product, TechPlace may offer a replacement or exchange where appropriate and available.

The replacement product will be selected in accordance with the original order, the agreed resolution and any applicable legal requirements.

If the original item is unavailable, we will discuss the available alternatives with the customer.

We will not substitute a materially different product without the customer’s agreement, except where permitted by applicable law.

11. Manufacturer Warranties

Some electronics sold by TechPlace may carry a manufacturer’s warranty or another warranty stated in the product listing or accompanying documentation.

Warranty duration, coverage, exclusions and claim procedures vary by product and manufacturer.

Customers should consult the warranty documentation supplied with their purchase or contact us for guidance.

A manufacturer’s warranty may cover specified manufacturing defects but may exclude certain damage, including damage caused by misuse, accidents, unauthorized repairs or other conditions specified in the applicable warranty terms.

Warranty exclusions will be interpreted subject to applicable law and the terms actually applicable to the product.

A warranty claim is separate from a return request, and a warranty procedure does not remove any mandatory consumer rights available under Kenyan law.

12. Items Damaged Through Misuse

Where an assessment establishes that damage was caused by misuse, accidental damage, unauthorized modification, liquid exposure or another condition not covered by the applicable warranty or legal remedy, a free repair, replacement or refund may not be available.

Each case will be assessed according to the available evidence, the applicable warranty and relevant law.

If a product is not eligible for the requested remedy, we will explain the reason to the customer.

13. Refunds for Cancelled Orders

If TechPlace cancels an order after receiving payment and cannot fulfil it, we will notify the customer and explain the applicable refund arrangements.

Customers who wish to cancel an order should contact us as soon as possible. Cancellation requests received before dispatch may be easier to accommodate.

If an order has already been dispatched, the matter may need to be handled under the applicable cancellation or return procedure.

Any refund will be handled consistently with the circumstances of the cancellation and applicable legal requirements.

14. Important Consumer Rights

This policy is intended to explain our return and refund procedures. It does not override mandatory rights or remedies available under the laws of Kenya.

Nothing in this policy should be interpreted as excluding a remedy that a customer is legally entitled to receive in relation to defective goods, goods that do not conform to their description or other circumstances covered by applicable consumer protection law.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

15. Contact Us

For return requests, refunds, exchanges, faulty products or warranty enquiries, please contact:

TechPlace

Website: https://techplace.co.ke/

Telephone: 0707654080

Email: sales@techplace.co.ke

Please include your order number and a clear description of your issue so that we can assist you efficiently.

16. Changes to This Policy

TechPlace may update this Refund and Returns Policy to reflect changes in our products, business procedures or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes will not remove rights already acquired by customers or override mandatory legal protections.

Thank you for shopping with TechPlace. We appreciate your trust and will make reasonable efforts to handle return and refund requests fairly, transparently and in accordance with applicable law.